Card decline decoder
The code from the card back office, plus where and how the customer paid. Out comes what it means, what to check in order, the plain-English line, and who to escalate to.
Transfer tracer
"My withdrawal hasn't arrived." Paste the transaction hash or the destination address. It is looked up live on Bitcoin, Ethereum, BNB Chain, Arbitrum, Optimism, Tron and Solana through public nodes.
Reply check
Paste any draft, from an AI assistant or a colleague. It runs the same checks the queue uses: secrets, off-channel contact, foreign links, advice, tipping-off, promises, blame, jargon, a missing next update, and the help-centre facts.
Repeat contacts and AI errors
Every case you close in the queue logs its contact driver, and every AI draft you correct logs what it got wrong. This is the weekly root-cause list I would send to product and the help-centre owner.
Shift handover
The team covers customers around the clock. A case stays owned across shifts: each open one carries its owner, the promise made to the customer, and when the next update is due.
Help-centre rules, re-checked live
Every number and rule the desk quotes comes from Fasset's public help centre. This re-reads each article now and checks the quoted line is still there, so a saved reply goes stale loudly.
reading the help centre
Help-centre link audit
Links a customer would hit that lead nowhere: articles that are deleted or agent-only, retired domains, and placeholder links. Read live from the public Zendesk API.
scanning all articles